flexibility
To give you peace of mind in this crazy year Hoopla gives you full flexibility on all bookings, real-life or online, past, present and future.
real-life courses that are part-finished or postponed
When are you sending out replacement dates for part-finished and postponed courses?
We're gradually working on it over this summer. We should have hopefully been in touch with everyone with new dates by the end of August.
I've been sent some replacement dates and I CAN make it, what do I do next?
Just come along on the first day. If you can please write back to let us know you can make it, but if you haven't got time to write and we don't hear from you we'll assume you can make it. Closer to the start date of the course we'll send you another reminder with the details again, and also on the day. We're looking forward to seeing you again!
Do I have to do the replacement dates you've sent me?
No. We're happy to be flexible. The replacement course dates we've sent you are definitely going ahead but if you can't make it please write back in advance and let us know as we do have other options for you instead.
I've been sent some replacement dates and I CAN'T make it, what do I do next?
Please email us back as soon as you can. If you don't email us back we'll assume you'll be coming to the replacement dates. Processing exchanges and cancellations on the day the course is due to start is very financially difficult for us so please give us notice if you can't make the replacement dates.
What can I do instead of the replacement dates for my course?
You can use your booking on any other course (real-life or online), or have a credit you can use on any future courses (real-life or online) at any time with no expiry. Just email classes@hooplaimpro.com and we'll set that up for you.
What happens if there is a second lockdown during my new course dates?
We will immediately carry on running the course as an online course for as long as is needed. We've been running courses online non-stop since March so have built up great expertise and they have been highly recommended by The Evening Standard, BBC Radio 2, Chortle, Grazia, The Londonist and The British Comedy Guide.
Instead of coming back and finishing my postponed or part-finished course can I instead transfer the booking to a different real-life course?
Yes. Just email classes@hooplaimpro.com and we will move your booking and payment over and process any difference is course fees.
Instead of coming back and finishing my postponed or part-finished course can I instead transfer the booking to an online course?
Yes. Just email classes@hooplaimpro.com and we will move your booking and payment over and process any difference is course fees.
Can I wait until next year to come back and use my booking then?
Yes. We are going to be running courses regularly this year and next year and your booking credit has no expiry so if you want to come back later instead of on the dates we send you are very welcome.
How much is my credit with you worth against other courses?
Please email classes@hooplaimpro.com and we'll let you know. We've kept track of everyone to make sure everything you have booked for gets done at some point.
Can I have a refund instead on my part-finished or postponed course?
If you are moving away from the country then yes please let us know and we'll process that for you. If you are still in or near London though we would really appreciate it if you could do the rescheduled dates or do a credit for a future booking instead as it really helps us out in this tricky year. However we know many of you will have had jobs and income lost through lockdown so if you would prefer a refund because of this please do let us know and we will send this over to you.
real-life bookings for September 2020 onwards
Are the Autumn 2020 courses definitely going ahead?
Yes! We've made things covid-secure following all government guidelines. We've booked teachers. We've booked rooms. We are ready to go and looking forward to welcoming you all back.
Are the dates going to move or be postponed?
No! The dates for all of our Autumn 2020 and early 2021 courses are fixed and won't move.
What happens if there is a second lockdown during the course?
We will immediately carry on running the course as an online course for as long as is needed. We've been running courses online non-stop since March so have built up great expertise and they have been highly recommended by The Evening Standard, BBC Radio 2, Chortle, Grazia, The Londonist and The British Comedy Guide.
What's your cancellation and refunds policy if I can no longer make a course?
As always we are very flexible. If closer to the time you can't make a course just let us know on email (classes@hooplaimpro.com) and we're happy to move your booking to a different course or give you a credit for future bookings. We'd appreciate it if you could do a transfer or credit, but if this is not possible we are happy to do refunds too if you can no longer make a course. We just ask that you give us as much notice as possible, ideally at least a weeks notice.
Can I transfer a booking for an online course to a real-life course?
Yes. Just email classes@hooplaimpro.com and we will move your booking and payment over and process any difference is course fees.
Can I transfer my booking for a course that was postponed to a new course?
Yes. Just email classes@hooplaimpro.com and we will move your booking and payment over and process any difference is course fees.
Can I have a refund on a real-life course booked?
If possible we'd appreciate it if you could do a course transfer or credit if you can't make it. However we know many of you will have had jobs and income lost through lockdown so if you would prefer a refund because of this please do let us know and we will send this over to you. We just ask you give us as much notice as possible.
bookings for online courses
Will all online courses stay as online while real-life courses are also coming back?
Yes. Even if lockdown is totally over we will still finish all online courses online because many people come to them from outside of London.
Will you continue to run online courses longer term?
Yes. They are going to be running side-by-side to our real-life courses forever more now, to give people from outside of London a chance to get involved with Hoopla.
What's your cancellation and refunds policy if I can no longer make a course?
As always we are very flexible. If closer to the time you can't make a course just let us know on email (classes@hooplaimpro.com) and we're happy to move your booking to a different course or give you a credit for future bookings. We'd appreciate it if you could do a transfer or credit, but if this is not possible we are happy to do refunds too if you can no longer make a course. We just ask that you give us as much notice as possible, ideally at least a weeks notice.
Can I transfer a booking for a real-life course to an online course?
Yes. Just email classes@hooplaimpro.com and we will move your booking and payment over and process any difference is course fees.
Can I transfer a booking for an online course to a real-life course?
Yes. Just email classes@hooplaimpro.com and we will move your booking and payment over and process any difference is course fees.
Can I transfer my booking for a course that was postponed to an online course?
Yes. Just email classes@hooplaimpro.com and we will move your booking and payment over and process any difference is course fees.
Can I have a refund on an online course I've booked?
If possible we'd appreciate it if you could do a course transfer or credit if you can't make it. However we know many of you will have had jobs and income lost through lockdown so if you would prefer a refund because of this please do let us know and we will send this over to you. We just ask you give us as much notice as possible.
bookings for shows
What happens if there is a second lockdown during a show I have booked for?
The show will be cancelled and you will be automatically be refunded in full. Courses will move over to online but shows are so different between real-life and online that we will instead cancel the show and refund you in full.
What's your cancellation and refunds policy if I can no longer make a show?
We are very flexible. If you can't make a show anymore just email shows@hooplaimpro.com and we will exchange your booking to a different date or refund you in full, whatever you prefer.