Build a feedback rich culture where candour meets care.
Let’s face it, feedback is a subject that makes people uncomfortable – both giving and receiving it. And yet feedback is an essential part of learning and organizational excellence. What if there was a way of making feedback fun? That’s what this workshop is all about. We share best-practice models of feedback and get participants practicing with them in a low-stakes environment. So they leave with practical tools they can use right-away, and new confidence in applying them in the conversations that matter.
Central to our approach is helping participants match honesty and directness with empathy. This is about self-awareness: are you aware of the emotional impact of your word choice and delivery? And it is about listening: do you understand the other person? Have you explored your assumptions? Successful feedback happens within a broader, positive communication approach: people don’t mind criticism if they trust that you have their back. But you must demonstrate that ahead of time: we work on how you might do that, too.
Feedback and Difficult Conversations training questions:
- Do you want to build a culture of continuous feedback?
- Do you want to foster a growth mindset?
- Do managers have a plan to structure feedback conversations?
- Do your managers have the tools to have hard conversations?
- Do managers care personally while challenging directly?
We can help your team to embrace honest, caring, and direct feedback – without risking relationships on which collaboration depends.
What You’ll Learn in Feedback and Difficult Conversations Training
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Proven feedback models so you can deliver feedback that is specific, actionable, and impactful.
World class active listening skills.
Conscious communication: how to match your intention to your impact.
How to balance assertiveness with empathy and warmth.
How to have difficult conversations:
learn how to address sensitive topics, manage defensiveness, and navigate potential interpersonal conflicts while maintaining trust and respect.
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