Great teams thrive on feedback, and use it as a building block rather than an obstacle.
Why do we need feedback?
Feedback is necessary in a world with complex problems. It allows ideas to be formed through collective intelligence gathering, and challenges any biases that may have been formed in the creation process.
Everyone comes to work with their own experiences and biases which can be common decision making pitfalls, but feedback helps to break us out of these common problematic thought patterns.
When you create an environment that’s build around psychological safety, you create an environment where everyone can share ideas freely, engage in candid feedback and learn from others.
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Why is giving and receiving feedback so difficult?
By receiving feedback on what we’re doing well and what we could be doing better, we’re opening ourselves up to criticism. We’re making ourselves vulnerable to our peers and admitting that we’re not perfect. No one believes they’re flawless, but exposing this in front of colleagues and leaders, it often makes us uncomfortable and defensive. We also tend to exaggerate the stakes attached to the mistakes we make.
When giving feedback, we’re put into a position where we might hurt someone’s feelings or potential have someone retaliate.
Simple rules for giving & receiving feedback
1. Be specific, clear and honest
2. Give both negative and positive feedback
3. If you find a problem, try suggesting a solution
4. Critique the idea not the person
1. Say thank you after receiving feedback
2. Don’t be defensive
3. Ask for feedback and make it easy to give
4. Clarify feedback so that they know it’s landed with you
Resources to help with feedback
Thanks for the workshop. All the feedback has been extremely positive! The team loved it!
We walked away with communication techniques that will stick with us for a lifetime.
The skills you taught them will give them a real competitive edge in the market place.
Inspiring and hugely relevant to how we work.
I’ve used the communication skills learned at Hoopla to attract over $3m in venture capital for my start-up. And had fun doing it!
A smash hit. The feedback has been really amazing.
Improv has helped me to truly listen to what my clients want, understand their problems and then effectively work with others on my team to deliver a concise and consistent message.
My work is about helping clients be more creative and uncover different possibilities and develop them - which improv has really helped with.
Improv has supported my listening and support work for people I represent.
Improv is a great release to just mess around while building on the communication skills, confidence and self esteem that help me in my day to day job.
Really useful for building self confidence and being able to communicate better with people who I was meeting for the first time.
Improv helped me have more faith in myself, particularly in meetings with clients or senior stakeholders. I have more confidence that whatever comes out of my mouth will make sense and be of value.
I think improv makes people kinder to others and themselves. It teaches you to listen, react and support and I think everyone could benefit from more of that individually and collectively.